Real People. Real Service.

How to check your gas cylinder level

There are a few ways to check your gas cylinder level:

• Check the gas cylinder level by pouring hot water down one side of the gas cylinder. Run your hand along the gas cylinder to feel for a temperature change. The point where the temperature changes from hot to cold indicates the level of gas.
• Check the gas cylinder level by weighing the gas cylinder. Weigh the gas cylinder and subtract the tare weight from the weight when full. A 9kg gas cylinder weighs roughly 18kg when full. A 45kg gas cylinder weighs roughly 78kg when full.
• Check the gas cylinder level by using a gas cylinder level indicator. A gas cylinder level indicator is a magnetic strip that attaches itself to the outside of the gas cylinder. The indicator changes colour as the gas level changes.
• Check the gas cylinder gauge (if fitted). Note that due to legal requirements, gas cylinders cannot exceed 80% of their usable capacity.

Can I claim a rebate on my gas bill?

The eligibility criteria and forms vary by state, and are subject to change.

For your convenience, we have included both NSW and Victorian processes below:

Claiming a Rebate for Gas Bills in NSW

Eligibility:

To be eligible for the NSW Gas Rebate, you must meet the following criteria:

• You are a NSW resident.
• You are an on-supplied customer of a gas retailer, or you buy/refill LPG gas in cylinders for basic household needs.
• You hold one of the following:
• Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
• Health Care Card issued by Services Australia
• DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA)

Please note that you are not eligible for this rebate if you:

• Are a Commonwealth Seniors Health Card holder
• Are an LPG customer who uses "SWAP&GO" BBQ cylinders or gas cylinders less than 45kg/88 litres in mass.

Claiming the Rebate:

1. Download or print the NSW Form
2. Complete the application: Be clear and legible. Unreadable applications may cause delays.
3. Submit the application: This can be done via email to rebates@energysaver.nsw.gov.au or by post to
   NSW Gas Rebate
   PO Box 435
   Parramatta NSW 2124
4. Provide supporting documentation: In some cases, you may be required to provide supporting documentation, such as a copy of your recent invoices.
5. Await confirmation: After submitting your application, you will need to wait for confirmation from the Department of Planning, Industry and Environment regarding the approval and the rebate amount. The rebate is typically paid annually based on the amount paid for each energy type during that year.

Claiming a Rebate for LPG Bills in Victoria

Eligibility:

To be eligible for the concession, the electricity account holder must have one of the following:

• Pensioner Concession Card
• Health Care Card
• Veterans' Affairs Gold Card

Other conditions may apply, so it's important to review the specific requirements and guidelines provided by the relevant authorities or energy providers in Victoria.

Concession Coverage:

The concession applies to the following non-mains sources of energy:

• Liquefied Petroleum Gas (LPG)
• Firewood for domestic heating, cooking, or hot water
• Heating oil
• Electricity accessed via an embedded network
• Generator fuel

Claiming the Rebate:

1. Download or print the Victorian Form
2. Complete the application: Be clear and legible. Unreadable applications may cause delays.
3. Submit the application: This can be done via email to NMEC.rebates@health.vic.gov.au or by post to
   Non-Mains Energy Concession
   Department of Families, Fairness and Housing
   GPO Box 1774
   MELBOURNE VIC 3001
4. Provide supporting documentation: In some cases, you may be required to provide supporting documentation, such as a copy of your recent invoices.
5. Await confirmation: After submitting your application, you will need to wait for confirmation from the Department of Families, Fairness and Housing regarding the approval and the rebate amount. The rebate is typically paid annually based on the amount paid for each energy type during that year.